Kristen Lamb's Blog
Posts Tagged Generation Butthurt
Generation Butthurt—How Being Constantly Offended (and Offensive) Costs BIG
Posted by Author Kristen Lamb in Business, Culture on January 27, 2017
Today we are going to dive back into social media because who we are on-line impacts the odds of our success. Whether we like it or not, engaging on social media and cultivating a following is going to massively impact our professional success (or lack thereof).
In sales we had a saying, Fish where the fish are. Well my darlings, the fish are schooling on social media. When we are online we are not only engaging with the readers of today, we are cultivating future readers. This applies as much to the pre-published newbie as it does the internationally best-selling author.
We are wise to remember that we now have entire generations glued to smart phones and LinkedInInstaSnap, and if we don’t learn how to navigate these waters? Bad juju.
This said. Social media is an extraordinarily powerful tool that is too often treated like a toy.
Would we do that with a chainsaw? Treat it like a toy? Not use safety gear and chase friends and neighbors and joggers with it and fling it around laughing without a care? No, likely not. But that chainsaw only has around sixty teeth when the Internet has MILLIONS of teeth.
Social media is more dangerous than a chainsaw when we handle it recklessly. If you don’t believe me, I think there is a position open for a new SNL writer. The Internet is filled with stories of even regular people who acted thoughtlessly on social media whose lives were then upended. They lost jobs, destroyed their reputations, and even had to go into hiding.
Is it fair? No. But fair is a weather condition.
Does this mean we are to be afraid of social media? Well no more than we would be afraid of a chainsaw or a car or a power drill. We don’t need to be afraid of any of these tools, but we do need to respect their power.
Whenever we decide we might one day sell our book, we are making a decision to be a professional. Being a professional comes with certain rules that don’t generally apply to regular people.
Additionally, all authors are in the business of sales and I can tell you that nothing helps sales like good old-fashioned networking. When I was in corporate sales, there was a reason we hobnobbed at golf events and cocktail parties and lunches. We were there to get to know one another on a more intimate level. Learn about each other, talk about topics of mutual interest (business or not and more often not).
It was these loose and casual connections that with time, became long-term business relationships and friendships. Our goal was to cultivate an atmosphere that left others saying, “I cannot wait to give her my business.” Or, even better, “I cannot wait to recommend her to others.”
Most people buy from who they know and who they like.
They DO NOT buy from people who berate them and call them names.
Social media is supposed to be social and it is governed by the same social rules as any in-person get-together. Feel free to ignore these rules, but they will have consequences.
If we are consistently name-calling, ranting, arguing and trolling, and posting stuff that creates a toxic atmosphere of anger and hysteria? Other people DO have the right to say, “No, not in my space.”
I love Facebook. I am friends with all kinds of people and have zero interest in living in an ideological echo chamber. I feel my diverse group of “friends” is what adds richness and depth to my life.
I enjoy seeing other viewpoints, even if I might not necessarily agree. I enjoy seeing people around me passionate in supporting what they love, even when it is a cause I don’t happen to share.
The problem is, we have become a culture addicted to outrage.
It has become more and more apparent over the past several years. Now? It is ridiculous. I see people who have no problem blasting others and going for the throats of anyone who dares have another opinion. Oh, but they all seem to have the skin of a grape.
They are offended all…the…time.
They have two speeds: Offensive and Offended.
So many people have just become a never-ending fountain of some new thing to be pissed off about. It never…frigging…stops.
Would we act this way in a workplace? You know, every day show up with petitions and corner people at the coffee machine and call them names? Utter insults so repugnant that bystanders cannot believe an adult actually said it?
And, if we did act this way, how long before we were fired?
If we were in sales, would be woo a potential client by screaming at him? By calling him a sexist pig?
If we owned a business, would we be able to grow that business if, every time a customer came in to see what we had to offer, we were enraged and yelling? Demanding they listen to our grievances?
Some of y’all might be laughing, but I see this all the time on social media. I just want to pull the author aside and tell them their FB page is their storefront and it is decorated with hate and hysteria. Is that what they were intending?
We all have a right to be offended and we should be offended. Being offended has its place and is it at the heart of all great social change. But offended all the time? Frankly, no one really wants to be around those people long-term. It costs us health, peace, friends and yes, even money. Most people won’t remember every detail of what we say or do, but…
People will always remember how we made them feel when in our company.
So when I post anything I always ask how that might make others feel. That is my litmus on-line.
My Feed is the Adult Table
In the ten years I have been on Facebook I had never unfriended anyone because of their beliefs, even those beliefs that are vastly different than mine. I still won’t. I love your uniqueness and have no interest in making you a clone of me.
The world can barely handle ONE of me, LOL.
But over the past couple of months? I have begun setting firmer boundaries. At first I will unfollow people who are just constantly negative (no matter their beliefs) and only unfriend if I can’t seem to escape any other way.
I don’t want that in my feed. I see too much of this junk already. I go to the gym and every treadmill faces a WALL of nonstop news. I don’t know whether my heart rate is up because I’m keeping a good pace running or if I am furious at the news.
Thus, when I get on social media? I don’t want to be surrounded by relentless rage, a constant stream of negativity and hate.
My FB is the adult table. Adults can discuss and debate and talk without coming emotionally unhinged. Adults talk on a variety of subjects. Children whine and complain. Adults can see something they disagree with and move on. Children rant and rave and stuff digital peas up their noses.
I used to befriend everyone who said they were a writer and still do. But, if this person is then consistently acting unprofessional? I don’t have time for amateur hour. I am only interested in interacting with other authors who value their own reputation and the reason is simple. If they don’t respect their own name and reputation, why would they respect mine? We can’t give what we don’t have.
Now when anyone sends me a request? I look at their feed first and see if this is the kind of positive and professional energy I want to incorporate into my life.
We Need to GROW UP
I would love for every person using social media to do this, but every human on social media is not my concern. I am talking to authors who want to cultivate a platform filled with either readers, or at least with people who enrich their lives so they can write more books and better books.
Granted, I would love for every person who follows me on social media to buy my books, but selling books is not my sole purpose. I am on social media to reach out. To love and encourage and serve. To bring laughter and education. To brighten a dark day. I am also on social media to be fed and enriched and enlightened by others, but that only happens in the presence of respectful and thoughtful adults.
The same boundaries we place on children? Sadly, sometimes we need those on-line.
For those of you who might be feeling battered and war-weary on-line? You have a right to set boundaries. Gentle at first (unfollow) and if that doesn’t work? You do have the right to unfriend, to remove recalcitrant children and replace them with thoughtful grownups. We are authors not babysitters.
This is not censorship. Censorship is if we reported everyone we disagreed with to FB to get their page taken down. Setting boundaries is your right and it is necessary for emotional health.
Adults don’t mind posts here and there about politics, even when they disagree. They don’t mind a petition now and again. The DO mind a soap box getting planted on their heads every day. They are getting weary of armchair activists and they are quietly unfollowing and unfriending when we fail to be respectful.
I am so honored to serve all of you and I know each and every one of you will change the world. I hope you do and I can’t wait to see you do it!
What are your thoughts? I love hearing from you! What are your thoughts? Concerns?
And to prove it and show my love, for the month of JANUARY, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly.
I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).
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Social Media for Authors February 11th, 2017
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