Posts Tagged Facebook
Does FB Sell Books & Do Writers Need a Facebook Fan Page?
Posted by Author Kristen Lamb in Social Media Platform on September 14, 2016
Social media is powerful for connecting us (our books) with the very people we wrote them for to begin with. But, we are wise to appreciate that creating a brand and cultivating genuine and passionate fans is not going to happen overnight. The deeper the roots, the stronger the brand and the platform.
Why that is important is if we keep chasing the newest shiny, we fail to ever gain compounding results. We are chasing fad after fad. Thus a saner approach is to build places that are the most stable.
***Yes, we can build on Instagram and SnapChat and the like, but that will come with more risk and possibly devour time we need to write more books.
The blog is still the strongest and most resilient form of social media. Blogs have been around since the 90s and unless the Internet goes down? Blogs will remain.
But other than a blog (at least for the moment) Facebook is the next strongest and most resilient. I recommend Facebook because I come from sales and in sales we had a saying: Fish where the fish are.
The readers fish are schooling on Facebook.
But here is where I often get a disconnect with writers. The first thing I often hear is Facebook doesn’t sell books!
And this statement is both correct and incorrect.
ALL social media is horrible for direct sales. Why?
It isn’t the place for it.
Trying to conduct direct sales on social media is akin to me showing up to a friend’s BBQ and toting in a portable table, boxes of books and a cash box then setting up shop next to the potato salad.
It’s rude. I would be invading that social space with a selfish agenda.
However, this doesn’t mean that going to the BBQ is completely useless for book sales. As I talk and chat with people and they find out I am a writer, they get to know me (hopefully like me) and this sparks curiosity and interest that could likely turn into a sale.
Additionally, if the person likes my book, there is a far deeper loyalty because I am the author they are “friends” with.
Facebook Doesn’t Does Work
Facebook, like a hairdryer, a screw driver or a jack hammer is a tool. Just because we are not getting the results we want doesn’t mean there is something wrong with the tool. We have to know how it works and how to use it for the results we desire.
We first need to understand the purpose of the fan page and this is where it can get sticky.
I do not recommend brand new authors with nothing yet for sale to have a fan page. First you don’t need one since you are not yet conducting any business. Secondly, it’s a formula to want to overdose on tequila and cookie dough when the only “fans” you have after three months are your mother and ten friends from your kids’ Aqua Tot class.
Building a fan page this way is excruciatingly difficult. This is why I recommend building your personal page first.
Your personal page is the foundation that will later support the fan page.
It can help you get to know people, and they get to know you and that you are a writer. Once you hit a couple thousand “friends” you can then build your fan page OFF your personal page.
This holds many advantages.
First, it makes navigation simple. You can simply switch back and forth across the two pages. Here is the view from the top of my personal page. I can switch easily and see if I have messages, etc.
Also, because folks have spent months getting to know us on the personal page, it is far easier to post a message:
Hey, finally getting an author page. Would you mind giving it a “like”?
The personal page has a lot more ability to socialize with others and this is the place you do the bulk of your initial networking.
Of course, you might now be asking, “Then why do we need a fan page at all?” Good question.
Why DO We Need a Fan Page?
YES. And the reason is that Facebook is very strict about keeping business and socialization separate. Now, this doesn’t mean we are the “all-selling-books-all-the-time-channel” on the fan page, then we only act like a human being on the personal page.
It only means that we cannot conduct commerce on a personal page without risking Facebook deleting our profile for violating the Terms of Service.
We CAN, however, post about books or classes for sale and promote them on a fan page. That is the purpose of the fan page.
Additionally, as your platform and fan following grows, eventually you will need a page that can accommodate over 5,000 people. A great problem to have, btw 😉 .
We DO NOT Need to Pay to Promote
A few months ago I attended a conference where I was not speaking, but I do enjoy learning from others so I attended the social media class.
*bangs head on wall*
This particular “expert” was busy scaring the bejeezus out of authors and telling them they needed to go to LinkedIn instead because no one sees your content unless you fork out cash to Facebook.
That was patently false.
We have to understand how Facebook chooses what goes in anyone’s newsfeed. Facebook runs the same way search engines do. They use algorithms to make sense of our behavior and give us more of what we interact with and less of what we ignore (because it assumes it is of no interest).
This holds true for the personal page and the fan page.
Recently, I posted a picture of my nephew on my personal page. I then got a distraught message from my aunt. All the other family members had gotten the image in their newsfeeds, but she did not. She was worried she’d offended me and I’d somehow blocked her.
I assured her it was not the case.
What happened was this aunt was very passive on Facebook. She never hit the like button or shared anything I posted (unlike other family members). Over time, FB assumed she was not interested so it no longer offered my content in her feed.
I told her that all she had to do to fix this was go to my Timeline and click like on a few things and maybe leave a comment or two and the algorithm should correct.
So Why Do Some Have to Pay?
Why authors end up having to pay to promote is they are failing to appreciate how algorithms work and are choosing content that does not work in their favor.
They are using the fan page for direct sales and people don’t want that. They post a lot of BUY MY BOOK and talk about upcoming releases and book covers and events which is all fine within reason, but that is ALL they are sharing.
Most people will just scroll past and they aren’t likely to interact with that kind of content, let alone share it.
The fan page is still supposed to be social. The only difference is that we are allowed a book table at the back of the room without offending anyone.
What happens though is that writers keep posting content no one is interested in engaging with. How Facebook tries to help is it offers us the ability to pay to alter the algorithm back in our favor.
But mind you, we can do this for FREE on our own simply by engaging and acting much the same way as we did on our personal page. I regularly get over 80% engagement and I have never paid Facebook a dime.
NYTBSA Lisa Gardner has an excellent fan page. Yes, she talks about her books, has everything easy to see and buy but she also talks about all kinds of other things that gets people talking and sharing and engaging. Ann Rice is another author who ROCKS the fan page. Same with Jonathan Maberry.
By the time we are spending the lion’s share of our time on our fan page, we really are there for true fans so we get more leeway how much we mention books. But notice even ANN RICE still talks about ballet and recipes and feel-good stories. She isn’t the BUY MY BOOK channel.
There is a lot more to using Facebook for advantage, but we have to get these basics first or we will just end up frustrated. Once we understand how Facebook gets content in front of our audience, we can then adjust our behaviors to offer us the advantage.
Does this help? Were you getting frustrated with your fan page? For the newer writers, are you happy you don’t have to rush out and get a fan page today? I recommend looking at authors who do the fan page well and learning from them. No need to reinvent the wheel!
I LOVE hearing from you!
To prove it and show my love, for the month of SEPTEMBER, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).
Check out the other NEW classes below! Including How to Write the Dreaded Synopsis/Query Letter!
All W.A.N.A. classes are on-line and all you need is an internet connection. Recordings are included in the class price.
Upcoming Classes
NEW CLASS!
Pitch Perfect—How to Write a Query Letter & Synopsis that SELLS
You’ve written a novel and now are faced with the two most terrifying challenges all writers face. The query and the synopsis.
Query letters can be daunting. How do you sell yourself? Your work? How can you stand apart without including glitter in your letter?
***NOTE: DO NOT PUT GLITTER IN YOUR QUERY.
Good question. We will cover that and more!
But sometimes the query is not enough.
Most writers would rather cut their wrists with a spork than be forced to write the dreaded…synopsis. Yet, this is a valuable skills all writers should learn.
Sign up early for $10 OFF!!!
Bullies & Baddies—Understanding the Antagonist September 2nd–September 16th
All fiction must have a core antagonist. The antagonist is the reason for the story problem, but the term “antagonist” can be highly confusing. Without a proper grasp of how to use antagonists, the plot can become a wandering nightmare for the author and the reader.
This class will help you understand how to create solid story problems (even those writing literary fiction) and then give you the skills to layer conflict internally and externally.
Bullies & Baddies—Understanding the Antagonist Gold
This is a personal workshop to make sure you have a clear story problem. And, if you don’t? I’ll help you create one and tell the story you want to tell. This is done by phone/virtual classroom and by appointment. Expect to block off at least a couple hours.
Your Story in a Sentence—Crafting Your Log-Line
September 7th
Log-lines are crucial for understanding the most important detail, “WHAT is the story ABOUT?” If we can’t answer this question in a single sentence? Brain surgery with a spork will be easier than writing a synopsis. Pitching? Querying? A nightmare. Revisions will also take far longer and can be grossly ineffective.
As authors, we tend to think that EVERY detail is important or others won’t “get” our story. Not the case.
If we aren’t pitching an agent, the log-line is incredibly beneficial for staying on track with a novel or even diagnosing serious flaws within the story before we’ve written an 80,000 word disaster. Perhaps the protagonist has no goal or a weak goal. Maybe the antagonist needs to be stronger or the story problem clearer.
In this one-hour workshop, I will walk you through how to encapsulate even the most epic of tales into that dreadful “elevator pitch.” We will cover the components of a strong log-line and learn red flags telling us when we need to dig deeper. The last hour of class we will workshop log-lines.
The first ten signups will be used as examples that we will workshop in the second hour of class. So get your log-line fixed for FREE by signing up ASAP.
Blogging for Authors
September 17th
Blogging is one of the most powerful forms of social media. Twitter could flitter and Facebook could fold but the blog will remain so long as we have an Internet. The blog has been going strong since the 90s and it’s one of the best ways to establish a brand and then harness the power of that brand to drive book sales.
The best part is, done properly, a blog plays to a writer’s strengths. Writers write.
The problem is too many writers don’t approach a blog properly and make all kinds of mistakes that eventually lead to blog abandonment. Many authors fail to understand that bloggers and author bloggers are two completely different creatures.
For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook.
Oh Grow UP!—Unfriending Part 2
Posted by Author Kristen Lamb in Social Media Platform on February 16, 2016
We’ll pick up on the whole, “Artists not working for free” thing later. Is free a good thing? Yes and no. Benjamin Franklin has a saying I’m going to adopt for how I feel about FREE.
Free is an excellent servant, but a terrible master.
But while I’m working on those posts, let’s return to the discussion we began—the notion of unfriending. My first post was about why we are wise to keep as many friends as possible (even for folks not out to specifically “build a brand”) so I recommend checking it out.
And on to the next leg of our adventure. Here’s the deal…
People are Not THINGS
Guess what? You are not a gadget. You have value and have meaning simply by being you. So keep being spectacular 😉 .
Whether we want to admit it or not, unfriending is a form of rejection. On Twitter I’ve never paid attention to my numbers. It was the same way on my FB profile until I got close to that 5000 limit and then, every time someone bailed?
It was obvious.
For all I know, it could have been a bot that was suspended, but in my mind?
No one likes rejection and rejection hurts feelings. Why hurt feelings if we don’t have to? Do you like being treated like a “thing”? I don’t, so I don’t do it to others.
When we “add as a friend” we are entering a relationship based on social norms which are the rules that guide and govern human relationships. Treating human beings like they’re an e-mail list to be culled is unkind and breaks the social contract we agreed to.
Socia Media Isn’t All About US
If people aren’t “things” that means they do not exist solely for our amusement/benefice. It’s why I loathe it when people make announcements that they’re cleaning up their friends list.
Well, if we have never talked or you don’t like or share my content I am cutting you.
Passive aggressive much?
Seriously? Who does that in real life?
You haven’t been within 500 feet of me in the last year so this protective order shouldn’t bother you.
You haven’t called me since last year so it shouldn’t hurt you that I blocked your cell number.
What do we do in real life? We go on! If people stop by or call or we run into them? We’re pleasant. We don’t act like a bunch of drama queens.
First of all, quit thinking the world revolves around you. It doesn’t. It revolves around me 😀 .
Kidding!
Someone might not be liking or interacting with our content for any number of reasons.
Maybe they had a major surgery or life event (a death) and haven’t been on-line. Maybe they haven’t yet figured out how to use Facebook but eventually will. They may not be interacting with us simply because of Facebook’s algorithms. Our content might just not be showing up in their feed. Period.
It isn’t personal.
(Though unfriend and it is totally personal.)
Thus, it’s rather unfair to unfriend people because they aren’t interacting with us. That person could be the greatest connection we ever make so unless they are actively and chronically misbehaving? Leave it alone.
I said, chronically misbehaving…
If a person generally has great posts and suddenly posts or likes something that offends you?
Move on.
If they have a bad day?
Move on.
If Something is Phishy, It Might Be Phishy
I once got a really racy message from a female author on social media. I’d never talked to the woman but I took a look at her wall and the message was SO off when laid in comparison to her content (that and there were a crap-ton of spelling and grammar errors).
Instead of unfriending, I politely messaged back I wasn’t interested in a rendezvous with handcuffs but thanks for the compliment. Turns out she’d been phished and was mortified. Porn bots had been messaging everyone in her list.
But, had I not messaged her back, she would never have known why people were fleeing from being her friend.
A good friend tells you when you have digital pigeon poo in your hair. Come on, folks!
We’re Going to HAVE to Give Some Grace
Just like we do in person. In real life, we give others latitude and that’s why we can remain friendly. Expecting everyone to behave perfectly 100% of the time is as ridiculous on-line as it is in person.
Also, remember we might not know as much as we think we do, so the benefit of the doubt comes in super handy.
Since we’re talking about the subject of unfriending I’ll share a story. Back at the holidays, out of nowhere I was hemorrhaging friends on Facebook. Like 30 people unfriended in the course of a couple of days. I’m at the 5000 limit so it isn’t all that unusual to lose one or two people a day, but 25+ was just bizarre.
It wasn’t until a childhood friend publicly shamed me for “liking” a post that I realized what happened.
NOTE: Facebook announces every time you fart in the sidebar unless you change the settings. I choose not to. I feel that if everyone can’t see what I’m doing I probably shouldn’t be doing it on-line. I generally avoid privacy settings because I believe they’re the water wings of the digital world and create a false sense of safety that can land us in big trouble.
Anyway…
Apparently, I had “liked” a seriously tasteless cartoon. But the thing was, I never actually liked it at all. I have an android phone with a touch screen. Very often when I am using my finger to scroll through my feed, I accidentally hit things. Sometimes I like things unintentionally.
It happens.
I actually did get somewhat angry with the friend for calling me out and shaming me publicly and politely confronted her over it (and she apologized). We aren’t just social media friends, we’ve been friends since the age of five. This person knew me. She even admitted that she was shocked I’d “liked” this cartoon.
My response?
So, if what you saw was unlike anything I’ve ever shared. If it was so grossly out of character it even gave you pause, why not just message me and give me a heads up? Hey, Kristen I saw you liked this cartoon making fun of kittens being punched in the face. That seems odd and not like you at all. Were you phished?
But at least my friend was brave enough to say something and I did thank her for that because then I could go back and “unlike” that cartoon (thus solving the mystery of the missing friends). But what gets me is this. How many people automatically saw one thing they didn’t agree with and they hit the unfriend?
And that is neither here nor there because if people are going to leave that easily then *waves*.
But why are we THAT sensitive and is it healthy?
Diverse Friends Help Critical Thinking
I’m a born and raised Texan. Enough said.
It’s pretty easy to spot where I sit on the ideological spectrum upon meeting me. But, if you look at my biggest friends, most of them look nothing like me. I collect Jews, Muslims, atheists, Wiccans, democrats, socialists, communists, libertarians, vegans, gays, feminists and on and on and on. We are more than our faith or political party, and liking people who are just like we are is no great accomplishment.
Living in an ideological echo chamber is bad and it’s especially bad for authors.
First of all, it makes your brain turn to pudding. If no one ever challenges what you believe and makes you actually have to articulate why you feel a certain way, it kills brain cells. Everyone sitting in a circle saying the same stuff rots the noggin.
Last I checked, we writers needed a good noggin to do what we do.
It’s a False Reality
Everyone agreeing with us isn’t life. I often wonder if this is why millennials are having such a tough time interacting in person. They aren’t properly socialized. They’ve grown up in a world where they can craft and cultivate their world to never ever be uncomfortable, so when they get into reality, they have no idea how to get along. They crumble or explode the second someone has a different opinion.
Writers, we are selling books to all kinds of people, and some of them are not very nice. Some are downright trolls and if we insulate ourselves in this false reality on social media? We are ill-prepared to deal with the very real difficult people we will all eventually face.
My fear is that this ability to friend and unfriend and edit and redact is creating a world where no one is allowed to be different lest they be punished.
People Have a Right to Be Different
Guess what, you do not have to agree with me on everything for me to like you. And if we can only be friends with people who agree with us then we need to get rid of the Pampers and grow the hell up.
Adults can actually handle someone else having a different opinion.
I get so tired of seeing people being bullies on social media. “I am just announcing that if you don’t agree with me on X issue then I am unfriending you.”
Really. Just really. Are we five?
So we get along in 9,000 other areas. We share a mutual passion for history, books, kittens, jokes, Star Trek, but if I support X political candidate you’re out? Can I offer you a sippy cup and some used DVDs of Yo Gabba Gabba?
We mere mortals have been handed the greatest tool to change the world in the history of humanity and all we can do is play digital dollhouse? Because when we bully people that they have to be just like us, that’s what we’re doing. Carefully crafting and positioning everyone who can be in our little artificial habitat.
This world is screwed up and needs changing. And we adults are going to change it, not a bunch of thin-skinned babies who need Political Pull-Ups.
To be successful in life we are going to have to play well with others. Yes, what we learned in Kindergarten was pretty much all we needed to know about life. We are going to have to work with all kinds of folks who are a different race, creed, religion or political leaning and we are wise to learn how to navigate differences without anyone crashing on the rocks. We have to learn that a heated disagreement is simply one event on a timeline and move past it.
*waves at Frank (RantingMonkey)*
When Frank initially commented on my blog, he was on the spicy side. So I was a tad extra spicy. But you know what? We calmed down, saw we weren’t really all that different and the differences? Eh, fuggetaboutit.
My PEEP! Yes, we are now pals and pretty dang good ones, too.
If I’d unfriended everyone who was unlike me (or only friended Kristen Clones), I’d have missed out on some of the kindest, most generous and brilliant people I’ve had the honor of knowing, loving and serving.
Come on! GROUP HUG!
What are your thoughts? Though please keep any political, social or religious commentary on the down-low. We can share general experiences here without this turning into a political rant on Fox/CNN.
Do you think it is ironic that we have the abilities to share ideas more now than ever in history, yet have become more closed-minded than ever? Do you get to the point where you don’t even want to share an opinion for fear of being bullied? Have you ever had something happen to your accounts (I.e. hacked) and people just unfriended instead of saying something?
Are you concerned that this Photoshopped/crafted world is unhealthy for us? Are you super grateful for the friends you have who are super different from you? Do you gain new insights and perspectives?
I really DO love hearing from you!
To prove it and show my love, for the month of FEBRUARY, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel.
Finally caught up and got us two winners for December and January. Normally I am faster but been blessed to have a lot of blogs go viral as of late. Congratulations to:
December’s Winner: AmieGibbons15
January’s Winner: Lisa Fender
Please e-mail me a Word document with your 5000 words to kristen at wana intl dot com.
Double-spaced, inch-inch margins, NTR font. Congratulations!
For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook.
When Spammers and Trolls Take Over – Authors Innovate – Facebook Groups (WANA Class Excerpt)
Posted by Jay Donovan in Social Media Platform, Technology, WANA International on October 31, 2013
By Jay Donovan
Hi everyone,
Kristen is recovering from a couple of all-nighters spent caring for a loved one. I’m sure she’ll have plenty to say about it over the coming weeks. She should be back tomorrow. I take that back, she will be back tomorrow,even if I have to drive to TX and make her write a blog post Weekend-at-Bernie’s style.
Today’s post is an excerpt from a bonus lesson from Lisa Hall Wilson’s six week Facebook course. Lisa is a fantastic teacher and one of my favorite online people. She is currently teaching four classes at WANA Intl:
Building A Tribe Using A Facebook Profile
Using Your Facebook Profile to Build Platform
How To Write In Deep Point Of View (POV)
How To Get Them Talking – Interview Like A Journalist
Thanks Lisa for giving us a sneak preview at this new lesson!
Facebook Groups
Indie authors especially are very good at innovating and finding creative solutions to problems they face trying to connect with their readers/fans. Recently, former lit agent Nathan Bransford posted about the ongoing bully/gang-mentality that’s become prevalent over on Goodreads. People were leaving bad reviews of books they’d never read, or just didn’t like the title or subject matter of. (Read the post here.)
Authors had no way of policing their Goodreads pages, and real fans were turning away because of the bullies and bad reviews.
So they innovated.
How Authors Are Using FB Groups
I often get people inviting me (or force adding me) to closed groups which are really just book launch announcements. Not cool. That’s just spam. Don’t do that. However, some authors are using groups the proper way with amazing success.
Growing a tribe or community around your writing is usually a common goal for all writers regardless of their genre. Easier said than done. Building a community or tribe takes time, effort and intentionality.
To combat the lack of control over on Goodreads, authors have turned to closed FB groups instead.
Street Teams
When an author is about to launch a book, they may create (or fans create for them) a street team. I’ve seen these used as incentive to pre-order books. These are the most dedicated and enthusiastic fans you can have. They are your mavens, they generate word of mouth enthusiasm, share your work, post reviews, buy copies for family and friends. This is marketing gold you can’t buy.
Author Strategies
These closed groups are well organized and only genuine fans of the books are accepted as members. Some authors use these groups to send out information to join a street team, help get the message out about their books, events, coming soon and cover reveals, help name the book, etc. Some of these groups have tens of thousands of members. It’s a vibrant hidden community free of trolls because the author admin has the power to turf those who break the rules of the group. There’s no spamming, and readers find it a much safer environment than Goodreads right now.
Authors show up daily to talk to fans, to give that glimpse behind the curtain – they want to see Oz. Authors are growing these groups by placing links to them in the back of their books – as opposed to their websites. It’s an insider club.
Benefit of Closed Group
The big benefit for a closed group is that you have to be a member to see the content. It may show up in your news feed because you’re a member, but your friends won’t see it unless they’re also members. This way members can also share inspiration photos of guys (etc.) and it doesn’t show up on their walls or their friend’s news feeds. You can’t use a group with your Page though, only your Profile. Many Indie authors have what I call a place-holder Page but are only active on their Profile.
Book Promotion
Authors are inviting fellow Indies into these groups to help promote the upcoming book launch often. So XYZ author is invited to participate. The group members are alerted that “XYZ author will be here to spend time with you all. She’s giving away a copy of her… book.”
The author admin creates a thread linking to the free giveaway. The protocol is that XYZ author never mentions their own books. They talk about their favorite heroes/heroines in author admin’s books, etc. This helps promote author admin’s books and helps XYZ author get new readers – and nobody gets spammed!
Author Cooperatives
Authors are teaming up with others who write in their genres, etc. to offer book promos together, boxed sets, etc. This is all being done in closed FB groups. Authors are sharing info and insights into marketing, promotions and ads. They’re working together to support each other. That’s the WANA way.
**************
Lisa has been using Facebook since 2007, and has been a paid administrator, content creator, and consultant for more than three years. She manages Pages for non-profits and small businesses in Canada and the United States. She’s a freelance journalist with nearly 100 articles published, and has counted non-profits such as World Vision Canada as clients. You can find her hanging out on the WANA Intl Facebook Page most days or at her website.
What If You Hate Facebook? Are You DOOMED?
Posted by Author Kristen Lamb in Social Media Platform on September 18, 2013
Guest Post by WANA International Facebook Expert Lisa Hall-Wilson
I’m not going to try and convince you of how awesome Facebook is – though Kristen is a happy convert. I’m not going to explain away all of the bad press about privacy issues or how addictive the site is. If you hate Facebook, that’s OK. But make sure you hate it for the right reasons.
I LOVE Facebook. I was a big fan of the platform before I thought about writing as a career. It just fit really well with my personality. I’m one of those people who isn’t afraid to share personal things, poke fun at myself, shake my fist at the sky, share my corner of the world with…the world.
But not everyone is like that. What if you’re a writer/author and every conference you attend, every blog post about building platform you read, tells you Facebook is one place you HAVE to be.
What then?
I met a woman at a conference recently where I was teaching about using Facebook to build platform. She didn’t want to use her real name, post pictures of her family, reveal where she lived, or share anything remotely personal at all. She just wanted to post links about her writing and her blog. Could I help her get more fans?
And I said – maybe Facebook isn’t the right platform for you.
She didn’t find that helpful. In fact, she was upset with me.
But here’s the hard truth – Facebook is personal. If you don’t want to be personal, maybe Facebook isn’t the right platform for you. That’s not an indictment on your writing or placing a glass ceiling on your writing career. Maybe Twitter or G+ or Tumblr or Instagram is a better place for you to be found.
Facebook is big, but it isn’t a one-size-fits-all thing by any means. Whenever we start building our author platform, we need to honestly look at our strengths and acknowledge what we are and aren’t willing to do.
Contrary to popular opinion, not EVERY big name author enjoys Facebook. The difference is many of them pay someone else to administrate their Page and post links to their blog. Nora Roberts, for instance, is up front about the fact that she doesn’t personally spend time on her Facebook Page, and all the posts are from an admin named Laura or Team Nora.
There are plenty of authors who have a placeholder Page on Facebook that points fans to a Twitter account, or a blog or a website. What they’re saying is – you can find out more about my writing here on Facebook, but you can connect with me on <insert other platform>. In other words – they don’t spend time on Facebook. Just be open.
And the author’s engagement is reflected in their community on Facebook. Nora Roberts has twice as many Facebook fans as Laurell Hamilton, but Laurell gets more than twice the engagement from her fans on each update.
Nora’s admin posts links to her blog, book covers, etc. Laurel posts pics of herself on vacation, at a friend’s wedding – asks for input on novels she’s writing. It’s different. It’s evident when someone doesn’t like Facebook, and fewer fans will show up for you than for someone who really enjoys Facebook.
What Readers Want
Readers are looking for three main things from authors on Facebook: behind-the-scenes glimpses into the writer’s life and writing process (your life behind the writing – they want to see Oz), advance scoops on new releases, sales and upcoming events, and they’re looking for insider access.
Readers are NOT going to Facebook to buy books.
Facebook’s search feature isn’t set up to do this well. I don’t know of any big author selling books directly from Facebook (using F-commerce) because they’d rather people bought books from Amazon (or another online retailer) for the sales rankings and reviews.
And don’t think I can’t hear the whining. I don’t understand why it’s like that!? Why can’t I post what I want to? I shouldn’t have to post about anything personal.
It’s not about us. Facebook is about offering value and building a community/tribe. Give stuff away (like free writing – your blog posts, a manifesto, etc.), be personal, be authentic.
When we are huge enough to have the fan base of Nora Roberts or Stephen King, and can pay someone else to manage our community on Facebook, then we can have them post whatever we like and people will still engage at some level. But it will never be the thriving community one will find on the Pages of authors like Laurell Hamilton or Ted Dekker.
We get out of it what we put in.
Decide what we are willing to share. If you don’t want to post pics of your kids? Don’t. Don’t want anyone to see pictures of your last vacation? Don’t share. There’s lots of other things to talk about to give readers/fans what they’re looking for. Snap a photo with your phone on your morning walk and share that—why did you think it was beautiful/thought-provoking/inspiring?
What are you working on? What are you researching? What does your writing space look like? What are you reading – why? Where are you going to be speaking? These are all things that you would probably share with a complete stranger at a writer’s conference – Facebook shouldn’t be any different.
Of course share your blog posts. Everything you post must offer value to fans (and people OTHER than writers), and answer one of the above needs.
If fans don’t care about you, they’re less likely to buy your book.
Do you find it difficult to share personal things on Facebook? Do you think writers/authors are too personal? I’d love to hear what you think.
I’m teaching a 1.5hr interactive webinar on September 19 on using your Profile to Build Platform. Find out more here. Use the code Lisa20 for 20% off. You can also find me teaching about Facebook at WANACon, a digital writers conference through WANA International.
Kristen here! Thanks, Lisa for the post, but I’d like make two important points here to close out Lisa’s article. First, there is A LOT to this job that involves doing stuff we don’t like. Successful people suck it up and do what it takes to succeed. If our goal is to write full-time and be paid to do what we LOVE, we’re going to have to make the tough choices.
I don’t like doing taxes, which you will DO A LOT OF once you start selling books. But, since I don’t want to write from federal prison where I am doing time for tax evasion? I do the taxes. I hate taxes, but hate prison MORE.
Just know that Facebook is NOT that hard. A little goes a LONG way.
The second point I’ll make is often we don’t “like” a thing or “enjoy” a platform because we don’t understand it. I was the same with Twitter AND Facebook.
Me: Facebook’s a witch!!!! Burn it!
Lisa: Why do you think Facebook’s a witch?
Me: Because it looks like one! Shiny buttons? “Friends”? “Boost post?” BURNNNNN IT!
Facebook: Um, THE PROGRAMMERS put these buttons on me. I can’t help it. I’m not a witch.
Me: Burn it ANYWAY! Toss it in a pond and see if it floats!
Lisa: Kristen, calm down. Facebook isn’t a witch and you might want to cut back on the Monty Python.
And I am not saying y’all must participate on Facebook, but I AM saying there isn’t a single job in the world that only requires us to do all the glittery stuff we love. We need to do the cost-benefit analysis. If ten-twenty minutes a day on Facebook could increase your fan base and build relationships that translated into book sales, could you get past your distaste?
Consider that you might not like Facebook simply because you don’t understand it. I know Lisa changed my entire outlook on Facebook once I understood what my main goals needed to be…and all the buttons I could happily ignore.
Thank you, Lisa for another great post!
And I love hearing your comments! Comments on guest posts get double points.
To prove it and show my love, for the month of September, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).
Announcements:
As y’all know, WANACon is coming soon. I’ve recruited the BEST of the BEST. Learn from the likes of Les Edgerton, NYTBSA Allison Brennan, Best-Selling Author Candace Havens, Award-Winning Author David Corbett and more. Twenty-seven sessions to help you grow in craft and social media from home and recordings are provided for free, which is essentially $5.50 a class. Check out the line-upHERE.
My Antagonist class is in days (Sept. 20th) and this one is a early class, which is ideal for those who need a daytime class or for any of our overseas peeps.
I’m also offering an evening version on October 16th. These classes starts at a basic level $49 (webinar, recording and detailed notes) and go up to $249 (on the phone/in the digital classroom helping you plot a series or trilogy). Use WANA15 to get 15% off.
The Power of Facebook, Friendship & Why We Shouldn’t Use a Nail Gun to Slice a Pork Roast
Posted by Author Kristen Lamb in Social Media Platform on July 17, 2013
Yesterday we started talking about Facebook and ways to make friends and influence enemies. Just so y’all know, the writer who insulted me is now a peep. We kept talking. I apologized for having the skin of a grape and this person told me I was right and they had NO idea the tone of the message was as insulting as it was.
We chatted about social media and WANA ways and had a blast, and it was awesome to make a new friend. This writer felt super bad. But, I mentioned that it all worked out for the better because, had I not been insulted, we would never have talked and gotten to know how much we had in common (though I do not recommend insulting people to make friends).
See, told you guys sometimes tough love is in order ;).
So What’s the Deal?
I believe most of the problems with writers mishandling Facebook stems from a failure to understand how Facebook works. Between urban legends and plain dumb social media advice, writers are inadvertently making social media WAY harder than it has to be because they are fracturing their focus and diffusing all their efforts.
Thus, today we are going to start doing a little myth busting.
My Friends and Family Don’t Care About Writing Stuff
Okay, friends and family, regular people? That is code for “READER.” Writers all create one big happy writer party and talk to each other, but writers can only buy so many books. And frankly?
We are oversold and worn out.
If we only include writers, our platforms can easily become inbred and then all they do is drink cheap beer and listen to Tammy Wynette….then start firing a shotgun in the air. Keep it up and your platform will bring home a bass boat.
Moving on…
It’s estimated that as much as 75% of the population believes they would one day love to write a book. This means THREE-FOURTHS of the population believes they are writers….even though they aren’t writing. So if we cut out regular people, we are actually just cutting out people fascinated by writers and writing. They LOVE writers, even if it is to be a fly on the wall and maybe catch on to how we create the magic.
Sure friends and family might give us a hard time about deciding to write, but often this is birthed by jealousy. They believe they have stories to tell, they just haven’t found the bravery to do it. They will often be the best salespeople we have, even if they don’t read what we write.
Okay, Even If They Don’t Care
Humans are a helpful bunch. How do we show love? We give unsolicited advice, provide solutions, and answer questions. If Aunt Lola doesn’t like vampire books, but a lady in her sewing circle complains that she needs to get a gift for her granddaughter who is slap-happy in LOVE with vampires? Who will Aunt Lola INSTANTLY think of?
This is called “word of mouth.”
But I Will Fill Up Their Feed With Stuff They Don’t Care About
Remember I said you need to understand how Facebook works? Facebook wants you to have as pleasant of an experience as possible because…um, then you show up and get addicted and let dinner burn because you’re too busy quoting Bruce Campbell on an Army of Darkness thread on Kristen’s wall.
Newsfeeds will only show content from people we have engaged with. So if your family or coworkers could give a flying patooty about writing? Odds are they are never “Liking” or commenting on those threads, so guess what? Your stuff eventually won’t appear in their news feeds (and never underestimate the modern human’s ability to ignore stuff that doesn’t interest them).
This is why fan pages can be a serious sticky wicket. We can’t engage with a monument to someone’s ego.
If all I am posting on my fan page is information about my book or signing events or promotions, it’s more of the advertising we are all scrambling to escape. Modern humans are BOMBARDED with ads and can’t even go to the BATHROOM without an ad shoved up our nose. For more on this, read my post:
Why Settle for Your Reader’s Wallet When You Can Get in Her PANTS?
We don’t like ads. We don’t share them and we cannot connect with them. We are also in an age of information GLUT. How many of you woke up this morning and thought, “You know what I need? More crap to READ!” I hear social media experts tell writers to provide information. Be experts. Post links to articles.
For the love of chocolate, NO!
No offense, but novelists are not experts, you are storytellers.
The blunt truth is that if we need to know something we will google it. But aside from that, I want to point out something VERY IMPORTANT. Information connects on the LEFT side of the brain, the analytical side. FICTION, however, is emotional.
***This works for NF writers, too, btw.
HOW EFFECTIVE IS IT TO SELL A RIGHT-BRAIN PRODUCT WITH A LEFT-BRAIN APPROACH? That makes no sense. Even home insurance commercials try to connect with emotion. They don’t pay for a thirty minute commercial about statistics. They post THIS:
Let Us CARE
This is why it is especially important for fiction authors to engage. Connect emotionally. You have an emotional product. People can’t connect emotionally to yet another DBW article about how Barnes & Noble’s stock is tanking.
They CAN however connect to kittens, Sharknado, tales of missing socks, superheroes, kid stories, pet stories, Mayhem and Grumpy Cat. They have more to say about bacon than Smashwords or our book being free on KDP.
There are writers who seriously believe that Facebook is out to get them because their fan pages are being hidden. NO. It’s just that, in the Digital Age, there is a steep price for being boring.
It isn’t your job to visit my author page to pay homage to Kristen’s ego.
Engage us, talk to us, stop selling to us and guess what? We will like coming to your page. And we will have fun and “Like” stuff, comment and SHARE your content. Then guess what?
And this is the cool part.
Since people will enjoy hanging out and talking on your page? Your fan page (or personal page) will show up in their news feeds. You won’t have to pay to promote. Awesome, right?
Common Sense
How many of you loooooove hanging out with people who won’t stop talking about themselves? What? No one? *crickets chirping*
So if this behavior isn’t a good idea for dating, the workplace or a dinner party, then why in the name of marshmallow peeps is this considered a good plan on social media? How many of you have a family member or friend who never talks to you unless she is selling Amway, Avon or vitamins?
Do we like those friends/family members? Or do we filter their calls?
Use the Tool, Don’t BE One
Facebook has over a BILLION active users so it is highly advantageous for authors to use it, but it’s a tool. We need to use tools properly or we will wear ourselves out and look stupid…like using a nail gun to slice a pork roast. Makes a mess, is ineffective and renders said victim pork roast inedible.
In my new book talk a lot more about Facebook and the advantages and disadvantages of both the personal page and fan page and how to manage them without ending up on a roof armed and shouting, “This is my BOOM-STICK!”
Lisa-Hall Wilson, our WANA Facebook expert will also have classes up at WANA International sometime today. Her classes are FANTASTIC and she is super generous with Facebook tips every Friday on the WANA International fan page.
So any AH-HA! moments? Thoughts, observations? Tales about using a nail gun to slice a pork roast? (Please include pictures).
I LOVE hearing from you!
To prove it and show my love, for the month of July, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).
NOTE: My prior two books are no longer for sale, but I am updating them and will re-release. My new book, Rise of the Machines–Human Authors in a Digital World is NOW AVAILABLE.
At the end of July I will pick a winner for the monthly prize. Good luck!
6 Reasons Writers See No Value In Facebook
Posted by Author Kristen Lamb in Social Media Platform on May 29, 2013
On yesterday’s post a few of you had questions regarding Facebook. Thus, I deferred to our WANA International Facebook expert, Lisa Hall-Wilson to address your concerns.
Take it away, Lisa!
***
Facebook is my happy place. I spend a lot of time there and manage pages for nonprofits and curate content on a few other pages including the MyWANA page. Yesterday, there were a few comments here about Facebook, so Kristen asked me step in. Time to go all Crazy Canuck.
Tough Love with Lisa
You’re asking the wrong questions when it comes to Facebook. Time to take off the ski gloves and tuque. Let’s get some things straight. Facebook is about relationships.
Here’s some tough love. *pats pet beaver on head*
There’s a reason your Facebook page isn’t doing well. Don’t blame edge rank. Don’t blame the Zuck. If you go canoeing on Lake Superior without a paddle you’re… well, we know how that ends. Superior is a big a$$ lake that changes its mood without warning, you’re competing with giant ships and freighters on the radar and all you’re doing is waving your arms in the air.
You know what the little boats do to navigate a big lake? They stick together! WANAs stick together.
It’s time to take the string off your mittens and put away the kiddie snow shovel. I’m going to really dish here on what’s not working. *Throws extra paddle*
This is stuff I typically save for my 6 week course on Facebook, but desperate times call for desperate measures.
We’re writers! We Are Not Alone. Chin up. Pen out.
1. You have no plan.
How do you measure success if you don’t know what you want your page to do for you? Where’s the line between pass and fail? Writers/Authors on social media, essentially, are selling themselves (your humor, your insights, your knowledge, your expertise), not what your product can do.
What are the BIG authors using Facebook for? They’re NOT using Facebook to sell books. They’re using FB to build community/tribe (aka: relationships), give inside scoops/info/deals, drive traffic to another site (like their website or Amazon), and they’re using it to build an email list.
2. You aren’t meeting a need.
Fans connect with authors on Facebook for access. They want a look behind the curtain – they want to see OZ. When you post a comment on a favorite writer/artist/band’s page, how elated are you if they respond to YOUR comment? Nonfiction authors are offering their expertise – their wisdom. They give loads of advice away – for FREE. And…wait for it…people still buy their books. Where do you get your ideas? What are you researching? What opportunities are you excited about?
Identify your brand, and stick to it. Have a plan to answer these needs. Be intentional. Be approachable. Be REAL.
3. Your content sucks.
I mean this in the nicest possible way. *here’s a piece of maple fudge* Would you share the stuff you’re posting? Be honest. Blog titles are huge factors in share-ability, so are images. Is it all about you all the time – your blog, your books, your contests, etc.? Always always provide value. This is the WANA way. For every ten posts, only one should be self-promotional – at best! Don’t be that lone canoe on Superior!
- Share things YOU care about, are meaningful to YOU. What makes you mad, what makes you shake your fist at the world, what makes you laugh, what makes you cry. (Because people want to see OZ – they want to get to know you.)
- Fans are drawn to writers because we’re thinkers and observers – share your quirky humor, your passions, editorial comments, etc.
- Be positive. Nobody wants to hang out with the guy on a soap-box, the Debbie-downer, or listen to constant cries for help.
4. You’re splitting your brand.
You have how many pages? You know how many you need? One. 1. Uno. That’s it. When you’re Nicholas Sparks and Hollywood options every book you publish you can set up pages for your books, until then you need one author page. You don’t need one for your blog(s), for your cat, for your book.
Seriously.
Just one.
5. You never show up!
Remember the main reason why fans search out authors on Facebook? They want to see OZ. They want access to you they ordinarily would have to travel to a book signing or writer’s conference to have. Respond quickly. Respond compassionately. Actually care. Just posting a link to your blog is not showing up. Blasting BUY MY BOOK spam is not showing up. Why should fans show up if you never do?
6. You’re forcing yourself to be something you’re not.
Some of you started a page because somebody who sells ‘stuff’ (like vacuum cleaners, or blenders, or shoes) told you to. This is why you need a plan. (See #1) Decide what you want a page to do. Maybe you’re better using a profile?
I posted about whether you should use a profile or a page on Jami Gold’s site. I’m also giving away a free 1hr webinar which answers whether you should use a profile or page sponsored by TechSurgeons. If you read the post on Jami’s site and want to know more, the webinar goes deeper into the topic. Currently, that webinar is only available to my newsletter subscribers. Subscribe here .
As a way to share some WANA love, I’m offering two free critiques of your Facebook platform (page or profile). Leave the url for your page or profile in the comments, and I’ll draw names on Friday May, 31 from all the entries. If you want to dive deeper into running a Facebook page, I’m offering a two-part webinar which will answer the most frequently asked questions I get from writers about running a page on Facebook. Use the code Lisa20 for 20% off.
Are you guilty of any of these problems? Do you wish you also had a pet beaver? If you have a question related to Facebook, I’ll hang out here and do my best to answer.
Lose the Illusion—It Never Gets “Easier”
Posted by Author Kristen Lamb in The Writer's Life on March 12, 2013
We all have to guard against fantastical thinking. When we are new writers, we think, “When I get this book finished, then it will get easier.” When, I land an agent…” “Once I score a publishing deal…” “Once I hit a best-seller list, then…”
There are certain things that with time and practice will get easier. Social media, blogging and even writing do get easier over time. Once our author platform is built and we understand what we’re doing and why we’re doing it, we go into a maintenance phase. We might hit some spots that require more work and attention, but overall, it does get better. When I started blogging, a post that took me half a day now takes a half an hour. Why? Practice. Experience.
A lot of us, our first novel takes three to six (okay, ten) years. Get that under our belt and each novel takes less and less time, provided we fully understand the fundamentals of our craft. For instance, when I began playing clarinet, fingering the notes was enough to make me break out in a sweat. I didn’t have the muscle memory and hadn’t logged enough practice where I could get lost in the technique of the music. I had to do too much “thinking.” Twinkle, Twinkle Little Star might as well have been Flight of the Bumblebee.
This is one of the reasons I love the new paradigm. Blogging teaches us to ship. These days, we can let go of the work (“publish”) and keep pressing forward, writing more books and progressively better books.
Technology changes. We just about learn how to use our fan page, and Facebook rearranges the digital furniture and changes the rules. By the way, we have an upcoming class—Facebook Changes? We Got This. The benefit of taking a WANA class with Lisa is you get a lifetime membership to her group, so as Facebook changes, you can quickly and easily adapt and not have to pay for a new class.
Anyway, Facebook aside, as a career, this writing thing will never get easier.
It will just be different. It makes me think of rearing children. When they’re a newborn, we can’t wait until they sleep through the night. Oh, when they get older, it will be easier. Uh-huh. But then they’re toddlers and yes, they sleep through the night, but now they can climb, paint the world with poo, and start having free will.
I tell ya, once the little buggers get free will, it’s all uphill from there.
When you have a toddler, suddenly that newborn that slept 80% of the day looks AWESOME. Oh, but once our kiddo is out of the toddler phase, then it will be easier.
I think you guys probably have the point.
Each phase of development has benefits and challenges. When our children are newborns, we don’t have to worry about their friends, their grades, or if they are wearing makeup behind our backs. We don’t have to keep up with their homework.
Science proves that newborns are lousy at turning in homework.
We just about get the kid out of middle school and then we have to ponder handing them the keys to 5,000 pounds of moving metal death (a car) and then paying for college and a wedding and…
Okay, I really want to go watch Bubble Guppies right now.
This is a lot like our author career. Enjoy wherever you are. Enjoy your meantime. Yes, each stage has challenges. When we aren’t even finished with our first book, we can’t even tell other people we’re writers without feeling like a fraud. The upside? We don’t have to panic at sales numbers and reviews and wonder if the next book will be at least as good. I’ve worked with mega-authors like Sandra Brown, and it is hard to imagine the pressure that every book will hit the top of the New York Times best-seller list. Anything less is “failure.”
This job is easier if we’re realistic. The newborn stage, yes we are checking every thirty seconds to make sure our career is breathing. Was is a victim of SIDS? Sudden Inspiration Death Syndrome? But there is all kinds of joy ahead. Watching that novel stand then walk then grow on its own and make way for the next. It will never be easier. It will be different. But if we are doing what we love (writing) all the sleepless nights, worry, grief, pain, insecurity will all be worth it.
What are your thoughts? Did you suffer from magical thinking in the beginning and experience has taught you better? Do you think I am being too harsh? Does the future scare you? Excite you? What are you looking forward to? What will you miss giving up?
I love hearing from you!
To prove it and show my love, for the month of March, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. If you leave a comment, and link back to my blog, and mention my book We Are Not Alone in your blog…you get your name in the hat THREE times. What do you win? The unvarnished truth from yours truly.
I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).
And also, winners have a limited time to claim the prize, because what’s happening is there are actually quite a few people who never claim the critique, so I never know if the spam folder ate it or to look for it and then people miss out. I will also give my corporate e-mail to insure we connect and I will only have a week to return the 20 page edit.
At the end of March I will pick a winner for the monthly prize. Good luck!
Social Clear-Cutting–Can Our Social Media Behaviors Destroy Our Social Environment?
Posted by Author Kristen Lamb in Social Media Platform on September 5, 2012
So many writers rush onto social media with tunnel-vision. All they can see is 99 new ways to blitz others about their books, and it makes me kind of sad because there are a lot of benefits to being on social media that have little to do with marketing or sales. When we look out at our fellow human beings and can only see them with dollar signs on their faces, we shortchange them, but worse, we shortchange ourselves.
In a sense it makes me think of a documentary I watched the other night about the redwood forest. Did you know that those leviathan trees, the tallest living thing on earth, used to make up much of North America during the days of the dinosaurs? Even into the 1800s, the redwood forests were still quite large…and then came the lumber industry.
Businessmen soon realized that one felled redwood could make 200 picnic tables. All the lumber industry saw was dollar signs, and they clear-cut the trees until they’d virtually destroyed the redwood forests. The current forest is a mere fraction of its original size and has never recovered. Likely, it never will.
Social Clear-Cutting
I have spoken at length about the dangers of tools and automation when it comes to social media, but today I am going to probe deeper and explain why using machines to connect for us is just a bad plan. Sure, we gain some short-term advantages—more time to write instead of tweeting—but, over the long term, we destroy the very platform we are working to build. We clear-cut the community, planting no seeds of relationships.
The Law of the Fax Machine
Metcalf’s Law states that the value of a telecommunications network is proportional to the square of the number of connected users to the system (via Wikipedia).
Metcalf’s Law is, by some laypersons, referred to as the Law of the Fax Machine. In the beginning, when there was only one fax machine, how valuable was it? Not very. Why? No one to fax. Yet, as more and more companies bought fax machines, the value of the fax machine drastically increased because there were more people capable of receiving a fax.
This is true of any telecommunications tool from the telegraph to the telephone to the cell phone. What good was a calling plan when no one we knew could afford a cell phone?
Thus, the number of connected users drastically increases the value of any telecommunications tool. Same with the Internet. The more people hop onto the Information Highway, the more content they contribute, the more valuable the Internet becomes. This applies to search engines and….you ready for this?
Social networks.
Balance is Key
This is one of the reasons that my Law of Three—1/3 Information, 1/3 Reciprocation, and 1/3 Conversation—specifically includes conversation. Why? Notice how Metcalf’s Law states that the value of any telecommunications network is proportional to the square of connected users.
When marketers start abusing various forms of telecommunications, what happens is that people withdraw to go hang out where people are. Humans are wired to be social, not just to part with cash to buy more stuff.
The Days When the Telephone Ruled
Many of us remember the days of the telephone. I recall being so excited when we got an extra long phone cord, because then I could drag the 30 pound phone into my room and talk all afternoon and evening with my friends. I was the Master of Three-Way Calling and many teenagers like me tied up the phone so much, that this forced the invention of Call Waiting.
But then something happened. Telemarketers.
Invasion of the Marketers
As more and more marketers started calling our home phones, this prompted more and more inventions to avoid these marketers. Answering machines and Caller ID are two that come to mind. We started avoiding our home phone. More marketers called and we started gravitating to using cell phones even more to escape the non-stop barrage.
People who knew us understood that, if they wanted to actually talk to us, it was just better to call our cell phone. Pretty soon, it got to the point (for many of us) that we knew if the house phone rang, it was someone trying to sell us something. Eventually, using our home number was a worthless way to connect with us.
Why?
Because to avoid being sold to non-stop, we had set of a layer of filters (barriers) to weed out the telemarketers. Our friends and family knew they’d have to hop the answering machine and Caller ID barriers, and that the quickest and best way to reach us was the cell phone.
As more people gravitated to using cell phone networks, cell phone network providers were able to offer more and more bells and whistles for cheaper and cheaper. Thus, the amount of connected users of cell phone networks has increased exponentially in the past 5-10 years, and, as this has happened, the value of the telephone has steadily decreased in value.
Why?
There are fewer and fewer connected users. The telemarketer, in my opinion, killed the home telephone.
Newsletters–Not as Powerful as the Good Old Days
Spammers have made marketing using e-mail less and less effective. This is one of the reasons I am unsure how much value there is to be had in giant mailing lists. As spam filters get better and better, most newsletters are more likely to end up in the spam file, and, unless the fan is eager to get our content and goes looking for it (which won’t happen unless we engage), then the newsletter will effectively die a slow lonely death in the cold of cyberspace.
Click-through rates are dreadful (how many people actually open a newsletter) simply because modern humans no longer only have a handful of e-mails to manage. We have hundreds. This clutter renders most messages (including newsletters) invisible.
I am not saying that newsletters and large mailing lists are worthless. I am only saying they are less effective. Sort of like a four-year degree is still valuable, but it is no longer a guarantee to a high-paying job. This isn’t 1983. Any marketing approach that fails to account for changing social dynamics is a plan that will fail.
We can’t rely on tools that worked famously…ten years ago. We have a different, more sophisticated audience with different thresholds and expectations, and we either appreciate this or we waste a lot of valuable time and effort. We must appreciate that spammers have clear-cut the e-mail environment, and now the harvest isn’t what it used to be.
Connect or DIE
One of the reasons that it is dangerous to automate on social media is that it is too easy to get lazy and rely on automation. Now, if this wasn’t a common human tendency, then we wouldn’t have a problem, but it is part of human nature to slack off. We all do it.
Yet, when we start automating our messages and not engaging with others, we need to remember that other people will be doing this too. The more automation invades a social site, the less effective that site becomes. Why?
Metcalf’s Law.
No Connection, No Value
Value is related to the amount of connected users. Less people connect because either 1) they have automated everything so they have time for more “important” things or 2) they are avoiding Twitter, Goodreads, etc. because they are tired of all the spam and just want to talk to another human being, because it is called a social network not a shopping network.
Ads have crippled or killed many social platforms, and, if we want to reap advantages of these large pools of fellow humans, then it is our job to contribute instead of take. Yes, we can post links to our blog or posts that interest us, but the Law of Three is designed to keep this in balance.
When we don’t take time to talk to people, they move on, and if no one is present to see our link, follow it and part with money, then our Twitter account is as useless as those e-mails about my inheritance in Ghana from relatives I didn’t even know I had.
Social media, in ways, is a delicate ecosystem. Harvest its fruits, but remember to plant more seeds. Clear-cutting is only profitable short term. We should want Facebook and Twitter and all our current social networks to thrive. If they continue to thrive, this saves us from having to rebuild on a new social network.
We should want our current networks to grow and to be there long-term. We have better things to do–like write more books—than start from Ground Zero on a NEW social site because no one logs on to Twitter anymore because of the non-stop spam.
And trust me, link after link after link, automated or not gets spammy. We are on Twitter to chat with people too, and when that goes away? Then Twitter and Facebook and Goodreads all join the ranks of the home telephone, and the only people who hang out there are the spammers, marketers and bots. Don’t believe me? Go check out MySpace to see the devastation of social clear-cutting.
What are your thoughts? Opinions? Concerns? What social sites have you started avoiding? What would you like to see change? Do you miss MySpace? I do. I was really saddened that the ads ruined it. Which platform is next? What platforms do you now avoid that you used to enjoy?
I LOVE hearing from you guys!
To prove it and show my love, for the month of September, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. If you leave a comment, and link back to my blog, and mention my book We Are Not Alone in your blog…you get your name in the hat THREE times. What do you win? The unvarnished truth from yours truly.
I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).
And also, winners have a limited time to claim the prize, because what’s happening is there are actually quite a few people who never claim the critique, so I never know if the spam folder ate it or to look for it and then people miss out. I will also give my corporate e-mail to insure we connect and I will only have a week to return the 20 page edit.
At the end of September I will pick a winner for the monthly prize. Good luck! I will announce August’s winner on Friday.
I also hope you pick up copies of my best-selling books We Are Not Alone–The Writer’s Guide to Social Media and Are You There, Blog? It’s Me, Writer . And both are recommended by the hottest agents and biggest authors in the biz. My methods teach you how to make building your author platform FUN. Build a platform and still have time left to write great books.
Can Facebook Hold Your Fan Page Hostage? Fallout from the IPO Debacle & How It Affects YOU
Posted by Author Kristen Lamb in Social Media Platform on June 6, 2012
One of the reasons WANA methods are so powerful is that WANA focuses on people and relationships, not technology. Here’s the thing. To say the Internet changes a lot is like saying that Lady GaGa is a tad eccentric. Everything changes so quickly we can’t keep up. But you know what never changes?
People.
This is why we can still take a Shakespeare play, King Lear, set it on a farm in modern times and call it A Thousand Acres and it wins Academy Awards. Audiences can still relate. Humans are timeless. Thus, in a world where the technology changes faster than most of us can keep up, the only sure bet is people. Social platforms come and go, but humans remain.
So why am I bringing this up?
Power Corrupts and Absolute Power Corrupts Absolutely
We must be really careful how much power we give to any social platform. This is one of the reasons I am strongly against platforms that rely heavily on sheer numbers. It takes time and energy to build a following of 20,000 or 40,000 or even 100,000. Not only does it take time, but if something happens?
KABLOOEY!!!!
I’ve never been a huge fan of Facebook. I mean, I like it and I participate, but even though I wrote about how to build a fan page, I dragged my feet building one of my own. I blame it on Navy training. My father was in military intelligence and so I tend to be a bit paranoid. I won’t sit with my back to a room, I don’t use my real name for store discount cards, and I don’t keep all my social media eggs in one basket.
I’m not willing to give anyone that much power over my platform.
Yes, I am a tad Orwellian. Sure they are using my Kroger card to track my purchases to send me coupons. Like I buy THAT story. Probably collecting my information so they can sell it to the CIA in case they wanted to kidnap me and put probes in my brain to read my thoughts.
I’ll stop.
Anyway, the only reason there is a MyWANA fan page is that one of my WANA peeps who ROCKS Facebook, offered to build it.
That is the WANA way…the whole chipping in thing. It is seriously awesome. Thank you Lisa Hall-Wilson! She is our Facebook expert at WANA International.
So What is the Problem with Fan Pages?
Fan pages are dangerous when we rely too much on the sheer volume of numbers. Anything that relies on numbers already has a depressing ROI (Return on Investment {about 3-5%}). It is this depressing ROI that causes people to need higher numbers.
Think, mass mailings.
But there is another problem. As I said a second ago, building a fan page with these mega numbers takes time, energy and investment, but, if we aren’t careful, it makes us vulnerable.
For those of you who have fan page, I don’t know if you have noticed that there is a % sign that now appears under each of your posts showing how many of your fans you reached.
To quote Cinda Baxter of the 3/50 Project:
The number shown doesn’t represent the number of your fans online at the moment; it’s the abysmally small number Facebook bothered to publish in newsfeeds.
Yeah. You read that correctly. Most of your fans don’t receive your posts. At all. In any way, shape, or form. Facebook is only sharing them with fans who repeatedly return to your page, post on your page, comment on your page, or otherwise engage on your page.
But after these % signs appeared, another button magically appeared as well, Promote. Yes, we now have to pay Facebook to reach the rest of our fans. Not to advertise, but to reach people who are already fans. Oh, and it isn’t as if this is a small number. When Cinda Baxter crunched the numbers, she calculated that every post, to reach her existing fan base that she’d built for the 3/50 Project, would be about $500 a post.
I’d actually received a phone call from an incensed fan page owner (a fellow writer) over the weekend who calculated she’d have to ante up $300 per post if she wanted to reach her fans.
What Happened?
Well, this is the problem with a private company going public. The same thing happened with MySpace. One day it was a lot of fun, and the next day we couldn’t go to a friend’s page without risking a computer crash from all the ads.
The second a company goes public, then revenue and shareholders start taking precedence. Facebook’s bloated IPO (Initial Public Offering) put them in a bind.
“How can we measure up to the shareholders’ expectations? We need to make money.”
To quote Steve Tobak of CBS Money Watch:
Even at yesterday’s close of $25.87, with a corresponding valuation of $55 billion and a price-to-earnings ratio of 66, Facebook’s stock is still overpriced. If this doesn’t wake up investors — institutional and retail — to the perils and pitfalls of an over-hyped tech company, whether the stock trades on a private exchange like SecondMarket or going public on the Nasdaq, I don’t know what will.
Facebook is being called the dot.com bubble 2.0 and now it’s busting…BIG TIME. FB needs to make money in a bad way, and, sorry fan page owners, you are the cash cow. Facebook knows that you’ve put a lot into those fan pages and they are hoping that, by holding your numbers hostage, they can squeeze out some moooooo-lah.
Ba da bump *snare*. Yes, folks, I’m here all week. Drinks half price after five.
This is one of the reasons that focusing on people is paramount in the Digital Age. See, the mega companies like Coca Cola or Victoria’s Secrets won’t bat an eyelash at dropping that kind of cash to post. They probably spend that on stamps. Advertising has been making a shift to social media for the past decade anyway. The big companies can just take their print budget and pay Facebook.
But what about the little guy?
What about the author who relies on the fan page to connect with her audience? To let fans know about book releases and giveaways and other important events? What about the musicians? The artists? The photographers? What about all the creative professionals who rely on Facebook to help their businesses? Most of us don’t have $300 or $500 to shell out per post. Heck, as much as I post on social media, I’ve already spent the GNP of Jamaica just today.
Facebook was a way that we, the little guy, had to level the playing field. We didn’t need a big ad budget like Target or Slim Jim. We could just invest good old-fashioned sweat equity and run with the big boys.
Facebook Can Be Beaten at Their Own Game
Actually, from what I see of my numbers, this whole “charge you to reach your own fans” can be beaten. What Facebook is doing is basically making people pay to advertise. Yet, a fan page done properly, the WANA way, is a relationship. Remember, what Cinda said, Facebook is only sharing them with fans who repeatedly return to your page, post on your page, comment on your page, or otherwise engage on your page.
Well, when you build a fan page using WANA methods, your fans will be doing all of those things. Lisa Hall-Wilson teaches Facebook the WANA way, so I recommend her class Own Your Own Stage: Using Facebook to build Your Author/Artist Brand.
Next week we will talk about some practical ways that WANA can help you keep your fan page connecting to your fans. In the meantime, I recommend checking out Cinda Baxter’s blog, Facebook Fans Aren’t Seeing Your Posts and How to Fix It. Cinda was kind enough to send her post to me and she has some suggestions to help navigate this new digital roadblock.
The Up Side and the Down Side
Remember, all of these social sites have pluses and minuses. The better the social site, the better the odds it will become a publicly traded company, and that’s when the bottom line and profit margins take center stage. Facebook is still awesome. Face it, it has almost like a billion members. Sheer volume makes it a worthwhile place to hang.
But we must be ever vigilant and guard our platforms. If we get lazy, it is too easy for our platform to be held hostage. People who’ve relied heavily on automation and spam and form letters are going to be the first to feel the hurt, and frankly, I am not too upset about that.
Make No Mistake, We Will Pay for Our Platform
We will either pay with money, or with our time and attention. But when we pay with money, the ROI is dismal and we have a lot less flexibility to move if we no longer like the site. When we invest in relationships, it still costs, but our platforms will remain in tact and will be more resilient to change. And, frankly, investing in people is a lot more fun and rewarding anyway.
So next week some tactics to help, but if you are just fed up with Facebook, hop on over to the new social site for creatives WANATribe. Here is an invitation. I built it and so I reign supreme and do not tolerate spam, ads, form-letters, trolls or bots. Our goal is to recreate the salons of Paris, a digital world where creatives can some together and network, make friends, collaborate, or just share Jell-O shot recipes.
The cool part is that you can customize your own page, kind of like MySpace before it went crazy, so it allows us to be a little more artsy (and there is no friend limit). Also, everywhere you turn you will meet creative people just like you. Hope to see you there! Also remember the WANA International kick-off party will be Friday at #WANAParty and we will be giving away all kinds of cool prizes.
What are your thoughts? Do you think Facebook should charge? Are they getting too greedy? Have they hurt your fan page following? Do you think Facebook has hurt their brand with these changes? Do you think Facebook going public is the beginning of the end? Or do you think they are too big to be adversely affected? Come on! We can all play armchair economist!
I love hearing from you!
To prove it and show my love, for the month of June, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. If you leave a comment, and link back to my blog, and mention my book We Are Not Alone in your blog…you get your name in the hat THREE times. What do you win? The unvarnished truth from yours truly.
I will pick a winner every week for a critique of your first five pages. At the end of June I will pick a winner for the grand prize. A free critique from me on the first 15 pages of your novel. Good luck!
I also hope you pick up copies of my best-selling books We Are Not Alone–The Writer’s Guide to Social Media and Are You There, Blog? It’s Me, Writer . And both are recommended by the hottest agents and biggest authors in the biz. My methods teach you how to make building your author platform FUN. Build a platform and still have time left to write great books.